Jackpotjoy Casino Responsible Gambling

At Jackpotjoy we take responsible gambling seriously. We want play to stay safe and under control, so we provide clear tools, practical limits and supportive resources to help you manage your activity. If you ever feel gambling is becoming a problem, we encourage you to use the measures below and to contact professional support.

Our player protection principles

We prioritise player safety, transparency and early intervention. That means offering easy-to-use controls, monitoring for risky patterns, and responding quickly when players ask for help. We respect your privacy while ensuring any protective action is handled fairly and promptly.

Activity-control tools

You can manage how you play using the controls in your account. These tools are available to everyone and can be adjusted at any time to help you keep play within safe limits.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much money you add to your account. Limits take effect immediately for decreases and usually after a short cooling-off period for increases, giving you time to consider changes.

Loss limits

Loss limits stop play once your net losses reach a level you choose. This helps prevent chasing losses and keeps spending predictable. You can update loss limits in your account settings.

Time limits and session reminders

Use session time limits and reality checks to control how long you play. You can enable pop-ups that remind you of elapsed time and results at set intervals, and set maximum session lengths to encourage regular breaks.

Account breaks and self-exclusion

If you need an immediate pause, use our temporary account break option. For longer-term protection, self-exclusion closes access to your account for a chosen period. During self-exclusion you will not receive marketing and your account cannot be used for play.

Recognising signs of problematic behaviour

Look out for changes such as spending more than planned, borrowing to play, neglecting responsibilities, or feeling anxious about gambling. If you notice these signs in yourself or someone close to you, consider using limits, taking a break or seeking professional help.

Tips for staying in control

Practical steps include setting a personal budget before you start, sticking to deposit and loss limits, taking regular breaks, and not using gambling to cope with stress. Share your decisions with a trusted friend or use our account tools to restrict access when needed.

Professional help and support organisations

If you need further assistance, please contact local support services or national organisations that specialise in problem gambling. In the UK and internationally names like GamCare and BeGambleAware provide guidance, and in Canada your provincial problem-gambling services can offer confidential help and referrals to trained counsellors.

If you want help adjusting controls or have concerns about an account, contact our support team via your account support area and we will work with you to put the right protections in place.