Data Privacy Policy

This Privacy Policy explains how Jackpotjoy collects, uses and protects the personal information we receive from players in Canada. We value your privacy and aim to be clear about what data we hold, why we need it and how you can manage your information. This page covers the types of data we collect, how we use it, who we share it with and the choices you have.

Types of data we collect

Personal data

When you register an account we collect identifying information such as your full name, date of birth, contact details (email and phone number), postal address and government ID when required for verification. We also store account credentials and any documents you upload for age or identity checks.

Technical data

Technical data includes device identifiers, IP address, browser and operating system, device type, language settings and session data. We collect this information to keep the site and apps secure, to deliver a functioning service and to improve performance on mobile and desktop.

Transactional and activity data

We record payments and withdrawals, deposit methods, currency and transaction references. Play activity such as games played, bet amounts, wins and losses, timestamps and loyalty or bonus activity are also retained to operate your account and to meet regulatory requirements like identity checks and anti-money-laundering controls.

How we use your information

We use personal and technical data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud and money laundering, and to respond to support requests. Transactional and play data support responsible-gambling monitoring and account reporting. We also use aggregated, anonymized data for analytics and site improvements.

Data protection practices

We protect data with industry-standard security measures including encryption in transit, secure storage, access controls and regular security reviews. Access to your personal data is limited to staff and third-party providers who need it to perform their duties. We take reasonable steps to keep your information accurate and secure.

Cookies and tracking technologies

We use cookies and similar technologies for necessary site functions, performance analytics and optional preferences. Some cookies are essential for logging in and maintaining sessions. You can manage cookie preferences through your browser or via the cookie settings on our site. Third-party analytics and advertising partners may also set cookies in accordance with their own policies.

Information sharing and third parties

We share personal data with trusted service providers such as payment processors, identity verification specialists, fraud-prevention services and hosting providers. We may disclose information to comply with legal obligations or to protect the safety and security of our users. Where required, we will enter data-processing agreements to protect your information.

User rights

You have the right to access, correct or delete personal data we hold about you, subject to legal or operational limits (for example, records required for regulatory or tax purposes). To request access, correction or deletion, contact us at [email protected]. We will respond to verifiable requests and explain any restrictions that apply.

Privacy policy updates

We may update this policy periodically to reflect changes in our practices or legal requirements. When we make material changes we will notify you via the account email or by posting a prominent notice on the site. The most recent version is always available here.