Jackpotjoy Casino Privacy Policy
Welcome to the Jackpotjoy privacy policy. This page explains how we collect, use and protect your personal information when you use our services in Canada. We take your privacy seriously and aim to be clear about what data we hold, why we process it and how you can manage your choices.
Types of data we collect
Personal data
When you create an account we collect personal details such as your full name, date of birth, contact information, residential address and verified ID documents where required. We also store payment details needed to process deposits and withdrawals, and records of communications you send to our support team.
Technical data
We collect technical information about your device and connection, including IP address, device type, browser version, operating system, and mobile identifiers. This helps us deliver the site, diagnose issues and protect accounts.
Transactional and activity data
We keep records of account activity such as deposits, withdrawals, game play, bets, bonus activity, and session timestamps. Aggregated and anonymized activity data may be used for analytics and product improvements.
How we use your information
We use personal and technical data to create and manage your account, process payments, verify identity and comply with legal obligations. Transactional and activity data helps us monitor for fraud, detect suspicious behaviour, and maintain fair play. We also use data to provide customer support and to send important service messages about your account. Any marketing communications are sent only with your consent and you can opt out at any time.
Data protection practices
We store your information on secure servers and use industry-standard security measures to protect data in transit and at rest. Access to personal data is limited to authorised staff and third-party providers that need the information to deliver services. We also maintain procedures for detecting, responding to and reporting security incidents.
Cookies and tracking technologies
We use cookies and similar tracking tools to remember preferences, enable essential site functions and analyse usage. Some cookies are necessary for security and account functions, while others support analytics and personalised content. You can manage cookie settings through your browser or via the cookie controls on our site.
User rights
Canadian users have rights to access the personal information we hold, request corrections, and ask for deletion subject to legal and operational requirements. You may also object to or restrict certain processing, and request copies of your data in a portable format where applicable.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team through your account or via [email protected]. We will verify your identity before fulfilling requests and may retain limited records as required for legal compliance, fraud prevention or dispute resolution.
Information sharing and third parties
We share data with payment processors, identity verification services, security and fraud prevention partners, and legal or regulatory authorities when required. Providers operate under contracts that require appropriate handling and protection of your data.
Privacy policy updates
We may update this policy from time to time. When we do, we will post the revised policy on our site and, where appropriate, notify you through your account or by email. For questions about this policy or how we handle your information at Jackpot Joy, please contact our support team.