Contact our team
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach us by live chat, email, or phone for quick, Canada-focused responses. We can help with deposits and withdrawals, verification checks, promo queries and login problems. Expect clear next steps, secure handling of personal data, and practical advice so you can resolve issues and get back to playing with confidence. We follow Canadian privacy standards.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply under 15 minutes) |
| General enquiries | [email protected] (billing & account questions; include account ID) |
| Affiliate enquiries | [email protected] (partner team; response within 48 hours) |
| Phone | +1 416 583 2491 (calls & SMS) |
| Working hours | 24/7 live chat; Mon-Fri, 09:00-18:00 phone support (ET) |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please include a clear subject line, your full name and account ID, and up-to-date contact details so our team can respond quickly. This helps avoid delays and ensures we can resolve your request efficiently.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team aims to respond quickly to all inquiries. Most messages are answered within one business day, but complex cases such as payment reviews or account investigations can take longer depending on their nature and required checks. If you need an update, contact support via live chat or email and we’ll provide a status and expected timeframe.
Feedback
Have a suggestion or idea to improve the site? We'd love to hear from you. Send feedback and feature requests; our team reviews every message carefully and uses your input to refine features, fix issues, and improve the overall user experience. Your feedback helps shape updates and promotions, so please get in touch and tell us what would make the site better.