General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of the Jackpotjoy platform and our relationship with you. We provide online casino and bingo services to Canadian players under the account and transaction rules described below. By registering and using our services you agree to comply with these terms and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we expressly allow otherwise. You must not share login credentials and you must notify us immediately if you suspect unauthorised access. We may suspend, restrict or close accounts where we reasonably suspect fraud, bonus abuse, money‑laundering, or breach of these terms.
Eligibility requirements
To register you must meet the minimum legal gambling age in your province and be physically located in a jurisdiction where our services are permitted. We may require identity and address verification before allowing deposits, play, or withdrawals. Accounts found to be registered by underage or ineligible persons will be closed and funds dealt with in line with our verification policies.
Acceptable platform use
Users must not use the platform for unlawful purposes or to attempt to manipulate games, interfere with other users, or extract unauthorised data. Any abusive or disruptive behaviour in chats or community features may lead to warnings or account action. Automated play or collusion intended to exploit promotions or game mechanics is prohibited.
General bonus and promotion rules
Promotions and welcome offers are subject to specific terms shown with each campaign. We require that you opt in where required and follow eligibility rules, contribution rates, wagering requirements and time limits associated with offers. Bonus balances, free spins and cashback awards may have wagering conditions, maximum conversion caps, and game restrictions. We reserve the right to withhold or reclaim promotional funds where we reasonably suspect abuse.
Deposits and withdrawals
All deposit and withdrawal options available to you are shown in the cashier. We process withdrawals according to the payment method chosen and may require identity, address or source-of-funds documents before releasing funds. We aim to review standard documents promptly but additional checks may extend processing times. We do not guarantee instant transfers and intermediary banking delays may apply.
Limits and responsible use
You can set deposit, loss and session limits in your account. We also provide reality checks, time-outs and self-exclusion options. If you choose limits or self-exclusion these take effect in accordance with the settings you select and applicable cooling-off rules.
Dispute resolution
If you have a dispute with our service contact support using the in-site channels. We will investigate and respond within a reasonable timeframe. If a dispute cannot be resolved directly, we may agree to independent mediation or follow applicable regulatory complaint procedures where relevant.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated via your account or email. Continued use of Jackpot Joy after notification constitutes acceptance of the revised terms. For any questions contact [email protected].